Our Policies

All services provided by Nilam's Beauty Salon are strictly non-refundable under any circumstances. Once a service has been booked or rendered, no refunds will be issued for any reason, including change of mind or late arrival. By booking an appointment with us, you acknowledge and agree to this policy.

If you have any allergies — to wax, threading materials, skincare products, hair dyes, tint, or any other substance — you must inform us in advance before your service begins. If you do not tell us about your allergies, we will assume you have none and proceed with the treatment. Nilam's Beauty Salon will not be held responsible for any allergic reaction or adverse effect resulting from an allergy that was not disclosed prior to the appointment.

We understand that plans change, but we reserve our time and resources for each appointment. The following applies to all bookings:

• If you cancel your appointment within 24 hours of the scheduled time, you will be charged 50% of the service payment.
• If you do not show up for your appointment (no-show), you will be charged 50% of the service payment.
• Please notify us as early as possible if you need to reschedule to avoid cancellation charges.

We are a beauty salon dedicated to treating and caring for your body — not a massage spa centre. To keep things running smoothly for everyone, we may attend to walk-in clients between or during your session if needed. Please note that this does not reduce your booked service time — you will always receive the full duration of the treatment you have paid for.